Amara Policies & Etiquette
OPENING HOURS: Opening times are Monday to Friday 11am to 6pm, Saturday 10am to 5pm. Evening sessions are available, subject to advance booking and availability.
ADVANCE BOOKING & PAYMENT: We accept cash, eftpos and all major credit cards. Hammam Rituals require advance booking and full payment at time of reservation.
ARRIVAL TIME: Please arrive 15 to 20 minutes prior to your appointment to enjoy a refreshment, fill out your consultation form and unwind in the relaxation lounge. A punctual arrivals also ensure you receive the full length of your treatment as we endeavour to remain on schedule for each and every guest.
CANCELLATION POLICY: The time for your experience has been exclusively reserved for you; however if your plans change, we do request the courtesy of 48 hours notice to cancel your appointment. Regrettably without due notice the full charge of your scheduled treatment will be charged to you.
HEALTH CONSULTATION: Your wellbeing is very important to us and it is essential that you inform us of any health conditions or pregnancy when scheduling your appointment as certain treatments may not be recommended.
MANNERS: The Amara environment is peaceful and quiet. Smoking and mobile phones are not permitted.
CLOTHING: Please wear whatever makes you feel comfortable. You will be provided with a personal locker, bathrobe and slippers.
VALUABLES: Even though you will be provided with a lockable locker, we regret that we cannot accept responsibility for the loss of personal items. We recommend that you leave valuables at home.
PRIVACY AND MODESTY: Our caring and professional therapists have the utmost respect for your privacy and modesty and all personal information shared will remain confidential. It is our intention to provide a safe, healing environment based on trust where you can truly relax.
MINIMUM AGE: Any young people under the age of 16 must be attending a treatment and be under the direct supervision of a parent or guardian at all times.
GIFT CARDS: One Spa is delighted to offer customised gift cards. Please ask our Spa Concierge for more details. Gift cards must be redeemed within 12 months. Please quote your voucher number when booking and present voucher on arrival.
RETAIL THERAPY: We have a wonderful selection of skincare, wellness and lifestyle products on offer to take home.
HEALTH FUNDS: Some of the Amara services are registered with health funds. Please enquire with our reception for specific details.
RETURNS: One Spa can only accept a product return with proof of purchase and where the product is deemed faulty. We adhere to the Australian Consumer Law and health and safety laws when handling any requests for a return or refund.